Comments by Store Owner on Review by John F. on 4 Aug 2023
Trex Furniture
08/07/23
Hello John,
Thank you for taking the time to leave a review.
It is great to hear you like our product. We are sorry to hear about the damage done to your order, this is not the normal experience we want you to expect with POLYWOOD, and would be glad to help fix this. If you could reach out to our customer service team and we would be glad to assist in replacing parts as needed to resolve this for you.
Thanks -Jason
F
Fred
Verified Reviewer
06/11/24
Q: Can I purchase the lumber to make furniture? I have a design for a chair that I would like to make for family members. What sizes of material are available?
Trex Furniture
07/09/24
A: Hi Fred,
Great question! POLYWOOD does not sell our lumber, it is solely used for manufacturing our furniture.
Thanks for asking! Lana
E
Elaine S.
Verified Reviewer
06/11/22
Q: I would like to recycle plastic bags, wrapping, etc. I've saved several large bags of plastic for the Snohomish Lions Club or Rotory for their bags to benches project, which they've completed. Can I give plastic to Trex somehow to use in your products? I'm also interested in buying an Adirondack deck chair with the footrest. Thanks so much and glad to see you're in Indiana, the great Hoosier state!!
Trex Furniture
06/21/22
A: Hi Elaine!
That is a wonderful question! Thank you so much for your thoughtfulness! Most of our material comes from high-density plastic like milk jugs, detergent containers, shampoo bottles, lotion bottles, cleaner spray bottles, bottle caps, etc. The plastic we use is accepted by most curbside recycling programs, and we get it from them to stop plastics from ever reaching landfills and oceans. So just keep recycling!
Thank you for taking the time to leave a review.
It is great to hear you like our product. We are sorry to hear about the damage done to your order, this is not the normal experience we want you to expect with POLYWOOD, and would be glad to help fix this. If you could reach out to our customer service team and we would be glad to assist in replacing parts as needed to resolve this for you.
Thanks
-Jason